Privacy Policy

This policy explains how Elgin Mills & Yonge Dental Clinic (“we,” “us,” or “the clinic”) collects, uses, and protects your personal information when you visit this website or contact us through it. We are located at 10720 Yonge Street, Unit 207, Richmond Hill, ON L4C 3C9.

We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). As a dental practice, any personal health information we hold about you as a patient is also governed by Ontario's Personal Health Information Protection Act, 2004 (PHIPA). This website policy covers the information collected online; your clinical records are kept separately under PHIPA.

We only collect what you choose to give us. When you use a form on this site, we may collect:

• Your name, phone number, and email address;
• The reason for your visit or message and any details you include, which may relate to your dental health;
• Your preferred appointment day and time or best time to be reached.

For security and to prevent spam, our servers also temporarily process your IP address when a form is submitted. We use privacy-friendly, aggregate website analytics that do not use advertising cookies or track you across other websites. We do not use tracking pixels or sell your data to advertisers.

We use the information you provide only to:

• Respond to your question or call-back request;
• Schedule, confirm, or reschedule an appointment;
• Provide and coordinate your dental care;
• Keep the website secure and prevent fraudulent or automated submissions.

We do not use your information for unrelated marketing without your consent, and we do not sell or rent it to anyone.

To run this website and deliver your messages to us, we use trusted service providers who process data on our behalf:

• Vercel hosts the website and provides aggregate, privacy-friendly analytics;
• Resend delivers form submissions to the clinic by email.

These providers may process or store data outside Ontario, including in the United States, and are subject to the laws of those jurisdictions. We share information with them only as needed to operate the site and respond to you. Otherwise, we disclose personal information only with your consent or where required or permitted by law.

We use reasonable physical, technical, and administrative safeguards to protect your information against loss, theft, and unauthorized access. This website is served over an encrypted (HTTPS) connection.

We keep the information you send through the site only as long as needed to respond to you and meet our legal and professional record-keeping obligations. Dental records are retained in accordance with the requirements of the Royal College of Dental Surgeons of Ontario.

Under PIPEDA and PHIPA, you have the right to ask us to access the personal information we hold about you, to correct it if it is inaccurate, and to withdraw your consent where applicable. You may also ask us to delete information you submitted through this site, subject to our record-keeping obligations.

To make a request, please contact us or call 905-737-0600. If you have a concern we cannot resolve, you may contact the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.

If you have questions about this policy or how we handle your information, please use our contact form or call us at 905-737-0600. You can also write to us at 10720 Yonge Street, Unit 207, Richmond Hill, ON L4C 3C9.

We may update this policy from time to time. When we do, we will revise the “last updated” date at the top of this page.